Once you submit service request you’ll hear a response from the service provider by phone to confirm the job requested.
We apologize for that. Usually we will inform you if the service provider will is late, he might be stuck on traffic. On the other hand, some of our service provider are third party, and this is an acceptable, let us know and will work hard with the service provider to be on time and you will receive a discount on your next service.
Absolutely, all of our service come with a guarantee subject to terms and condition, if you are not stratified or the job was not done properly, we will re-do it with no additional cost.
Absolutely, they can go to your home, office, your mom’s house - anywhere. Tell us where you need them to be, or move the cursor on the map to the desire location and they’ll be there.
Right now all our service providers are in Muscat. We are planning to cover other town in the near future such as Sohar and Salalah. However the real estate cover the whole country, just send us an email with you request and we promise we will work hard to answer you query.
No worries. Submit a request regardless and specify what service you require and we’ll get back to you as soon as possible.
Muscat Home has dedicated customer support team for all incoming inquiries from our clients. You can reach us at + 968 9503 1616. Our working hours are from 8 am – 5 pm. If the line is busy, leave a massage and will get back to you as soon as possible.
Yes, you can cancel if the service provider has not yet begun working on your service request. Go to my service request on the drop-down menu and press cancel. Or send us an email.
You only pay when your service is completed. You pay as either via bank transfer or online payment. We will pay the service provider.
Our payment system is extremely secure and it is done via a trusted third party (Bank Muscat).
When the service is completed you will be prompted to give a rating. Accurate ratings help other customers make a good decision.
We are sorry for such mistake, we will make sure this will never happen again,send us an email to file your complaint. Muscat Home will ensure a timely response from the service provider. All correspondence is logged and your complaint remains open until we can reach a full resolution. We work closely with our customers and service providers to resolve problems swiftly, but complicated issues might take some time. Your happiness is our number one priority, so you can rest assured that we are working hard to find a resolution.
Send us an email to file your complaint. We will investigate the situation. If the service provider was at fault we will make a full or partial refund.